explore the limitless possibilities that efficient roll playing and structured, clear visit objectives bring to your team and the community you serve!
Are you struggling with role-playing challenges, such as overcoming staff resistance, difficulty in emulating real-life scenarios, limited feedback, and maintaining engagement during exercises?
Is lack of cross-training causing your team to struggle with handling various tasks efficiently, leading to longer wait times, frustrated patients, and decreased team morale?
Do you find that a high workload and low energy levels are resulting in burnout among your team members, leading to decreased productivity, poor patient interactions, and lower overall job satisfaction?
Are you facing challenges in building rapport with patients and providing a unique service, which could be impacting patient loyalty, word-of-mouth referrals, and patient retention rates?
Is poor organization and communication within your office leading to confusion among team members, resulting in errors, inefficiencies, and a negative patient experience?
Susan's webinar this month is designed to address these challenges head-on!
The topics Susan will dive deeper in during this webinar include:
- Step-by-Step Guide: Walk through the daily visit process step-by-step, ensuring that every team member understands their role and how it contributes to the overall patient experience.
- Role-Playing Exercises: Engage in role-playing exercises with your team to address common challenges and improve communication and teamwork.
- Strategies for Overcoming Objections: Learn effective strategies for handling objections and turning them into opportunities to enhance the patient experience and increase retention.
- Tips for Building Rapport: Discover practical tips for building rapport with patients and creating a welcoming environment that encourages patient loyalty and satisfaction.
- Daily Visit Flow and Organization: Get practical advice for improving daily visit flow and organization, leading to a smoother, more efficient patient experience.
About
Learn from one of the top Chiropractic Assistants and Office Managers! Susan has spent the last 35 years exploring, developing, and implementing advanced strategies for Chiropractors, their spouses, staff and patients to break the barriers of mediocrity into High Volume, Patient Centered Practices.
Once purchased you'll get a order confirmation and separate download email.
Save when you sign your office up for multiple months!
Connect with the MoChihChu team to get this month's topic!
Original Broadcasted: May 2024
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